Support

We’d love to support everyone for free but it’s simply not possible for a small company. 

• Please remember we are not the manufacturer of all the products we sell – we aim to select reliable products from reputable manufacturers and integrate them as much as possible to enable them to interact, to save energy and carbon footprint, and create a better overall experience in homes and workplaces. 
• Outside any Support agreement that may be included with a new system, support is chargeable. Please click here to open our rates card. 

• Ecologic has brought together a group of specialists who understand how to interface products to our control solutions to enable us to deliver integrated system. So far we have electricians, security installers, HVAC, heat pump and underfloor heating, motorised blinds and curtains, gates, Wi-Fi etc.

• Whilst Ecologic does not currently employ any field technicians we can provide remote support to identify what tradesperson is required and to support them when they are on site.

• Please email support@ecologic.net.nz with details of what you need support with.